A little help.
A brighter day.
Support for your phone, your d.light home system and your DayBright payment account.
Call the DayBright helpdesk
Tell us what’s happening and we’ll guide you through the next steps.
Phone support
For a phone supplied by DayBright, contact the helpdesk with the model and a description of the problem. We’ll explain the assessment and service process for your device.
Before handing over a phone for service, back up your data where possible and remove your SIM and memory card unless the team asks otherwise. Ask the team how to prepare a device you cannot access.
Home-system & warranty support
We’re here to help with your DayBright d.light home system. Have the model, serial number and a description of the issue ready. Contact us before bringing or sending equipment in for assessment.
Warranty cover is assessed against the terms supplied with your product and applicable Botswana consumer law. Your existing warranty remains subject to its original terms; this website does not shorten or replace it.
Do not open the battery or attempt electrical repairs. If the equipment is damaged, unusually hot or unsafe, stop using it and contact the helpdesk.
Payments & account help
For payment instructions, your balance or a payment that has not appeared on your account, contact the helpdesk. Keep your receipt and use the correct account reference.
Confirm the authorised payment channel and account details directly with DayBright before paying. This website does not collect payments or ask for card details.
Call for payment help →Is your device locked?
DayBright uses the Trustonic platform to manage financed smartphones. Missing agreed daily, weekly or monthly payments can lead to a device lock. If your phone is locked, contact us so we can check your account and explain the next steps. If you have already paid, have your receipt or payment reference ready.
For a d.light home system, contact the same helpdesk for account or access assistance. Trustonic information on this page relates to financed smartphones.
Any payment-related device controls are governed by your signed agreement and applicable law. If you cannot call from the device, use another phone or email us. Do not pay an unknown person to bypass a lock.
Questions or complaints
Tell us what happened, when you contacted us previously and what help you need. Start with the helpdesk or email info@daybright.africa. You can also contact Gopolang or James via our contact page.
Our Terms & Conditions explain the website, purchasing enquiries and support process. Your statutory consumer rights are not excluded.